“We’ve built a culture of accountability and responsibility,” says Joe Walsh, assistant vice president of procurement at Intermountain Healthcare. “Everyone is responsible for quality management and creating a safe work environment.”
Joe’s statement embodies the reason why LDS Hospital, a 217-bed community hospital in Salt Lake City, Utah and part of Intermountain Healthcare, is one of the recipients of the inaugural 5 Rings Award.
The IntelliCentrics 5 Rings Award program recognizes hospitals that have created a culture of vigilance to make their facilities safer places, both for their employees and patients. Winning hospitals were selected from the more than 5,000 hospitals that use IntelliCentrics’ Reptrax™ vendor credentialing service as part of their ongoing security and compliance efforts.
Reptrax has become part of the day-to-day operations for LDS Hospital and Intermountain. Not only has the program helped to standardize practices across the organization, but it has also helped uncover a number of things that could have impacted the health, well-being, and safety of their employees and patients.
Intermountain’s 34,000 employees feel responsible for contributing to a safe environment. If they see a supplier walking down the hall without a badge, they feel comfortable challenging them and asking “Where’s your badge?” Walsh explains that the key to this type of cultural change is executive involvement. The CEOs at each hospital support this initiative, as does Intermountain’s executive leadership. Read the LDS Hospital case study to learn more about how the hospital created a true culture of vigilance.