Our goal at IntelliCentrics is to simplify the world of regulatory compliance by providing resources and tools to help companies make their operations safer. But there’s only one way to know what organizations need in order to meet the regulations within their industries and that is to do our homework.
What new requirements are federal, state and local governments looking at? What can companies expect to see in the next few years? What tools and services will help them the most? To answer these questions, we created the role of Standards and Policy Manager, so we would have someone on staff whose primary responsibility is to study the prevailing standards, legislation and communications associated with compliance.
On a daily basis, Laura Underwood pours through hundreds of electronic and print documents to discover credentialing and compliance trends and determine exactly how they apply to our world and our clients. And Laura doesn’t keep her findings to herself. She serves as an internal subject matter expert informing our staff of these developments, enabling us to provide our customers with the tools they need.

Laura takes advantage of our unique position as the provider of ReptraxTM, the largest healthcare vendor credentialing system, to monitor vendor credentialing trends in the healthcare industry. She and the rest of our staff are in constant communication with our facilities, our members and regulatory bodies. Combining this learning with her daily research, she develops best-practice recommendations for healthcare facilities. Plus, she helps Reptrax members understand the underlying regulations that drive facility requirements, so they better appreciate their role in keeping healthcare facilities safe.
Laura and IntelliCentrics work hard to keep the balance between facilities’ need for credentialing and the members’ ability to meet the requirements. For example, the current national shortage of Tubersol for tuberculosis [TB] testing could make it difficult for members to fulfill TB requirements. Laura analyzed the CDC’s low-risk recommendation and had it implemented as a credential option in Reptrax. She then initiated communications to facilities promoting this option. Facilities that qualify as low risk can now select the low-risk option for TB thus reducing the number of members required to supply annual testing.
Laura has been with IntelliCentrics since 2007 and has watched the development of the healthcare vendor credentialing industry from its inception to where it is today. She is especially proud of the growing level of acceptance for vendor credentialing. “In the early stages,” she says, “hospitals set out to hold vendors to the same standards they held their staff, but found it difficult to manage the paper credentials and the check-in and -out process for thousands of vendor representatives. The tools available through Reptrax have helped promote the necessary protocols and have had a significant impact on safety measures. I can honestly say, with the integrity of the Reptrax program, both facilities and vendor companies are now fully participating in creating safe environments for patients.”Adverse events cost an average hospital over $5.1 million per year!  Can your hospital afford not to have a credentialing program?  Click here to download our white paper to learn more about the cost of not credentialing.


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