Five years ago, vendors who came into the University of Cincinnati [UC] Medical Center, part of UC Health, had a file containing their immunization records at the desk where they went most frequently. The hospital had a clipboard that vendors would use to sign in and sign out. Without a centralized system, knowing who was in the 600-bed facility and who was properly credentialed was almost impossible.
Today, with the help of IntelliCentrics’ Reptrax™ hospital vendor credentialing system, the hospital staff knows that every person coming to work in a patient-care area, no matter what their role, meets the hospital’s criteria for vaccinations, background screens, insurance and training. Employees know who is in the hospital, why they are there, and can visually identify them. “We have made our hospitals safer and more secure for our patients and the community,” says Marc Feldman, senior supply chain manager for UC Health.
How did the hospital bring about this change? “We had annual meetings with our vendors and told them about this initiative. We were very clear that this was about safety and security so we could provide a healing environment,” explains Feldman. “We also educated and communicated with our employees. We had thousands of conversations and let everyone understand the benefits.”
IntelliCentrics recognized the culture of vigilance at UC Medical Center with its 5 Rings Award. The hospital, along with 4 others from across the country, was selected from the more than 5,000 hospitals that use ReptraxTM as part of their ongoing security and compliance efforts.
Feldman does not neglect his vendor partners in his acknowledgement of the hospital’s success. “I don’t want to forget the over 2,000 vendors who fully participate in this safety and security initiative. They have worked with us to make a difference and we recognize them and thank them.”
Download our case studies if you are interested in learning more about how vendor credentialing improves patient safety. Click here to download these case studies.


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