Q. How are flu exemptions and declinations handled by hospitals? If I signed the declination why is my facility still requesting the credential?
While both exemptions and declinations achieve the same results, they are actually very different in their processes. We are happy to forward your documentation to each of your facilities requesting a medical or religious exemption to a particular credential and each facility approves or disapproves the request independently. If the exemption is granted, the credential will show as satisfied for that facility. If not granted by the facility, the credential will remain outstanding.Additionally, whether or not to allow a declination for a particular credential must be authorized by the individual facility. If allowed, you will be able to submit an electronic declination document that will satisfy the credential. If not allowed, you will be required to fulfill the credential to remain compliant.
Each healthcare facility is required to follow their specific policies regarding flu vaccination requirements. If a facility allows a declination for the Seasonal Flu credential, members will be able to electronically sign a statement that indicates awareness instead of receiving a flu vaccination. If a facility does not accept statements of declination in lieu of a flu vaccination, the credential will remain outstanding.
Q. Why won’t Reptrax take DTaP or Td for the Tdap credential requirement?
Although they all look very similar, the three vaccines are quite different. DTaP is only approved for children under age 7. It is specifically designed to build immunity in the very young and it is not designed for adults. Unfortunately, for financial reasons many physicians only stock DTaP in their offices and will often give it to adults who request a Tdap. If your physician does not have a Tdap vaccine, you may need to stop by a local pharmacy or health department to make sure you are receiving the correct vaccination.
Td does not contain pertussis. Originally, only the tetanus and diphtheria required a booster at ten years. However, when it was discovered the pertussis immunity also wears off, the Tdap was created to include pertussis. Tdap is approved for adolescents starting at age 11 and adults ages 19 to 64. Tdap, also known as Adacel or Boostrix, is also the only form of the vaccine currently recommended for healthcare personnel at least once in adulthood. After the adulthood Tdap vaccination, Td can be given in 10-year intervals.
Q. Why is my access still revoked when all my requirements are up to date?
A facility can revoke a member’s access for many reasons, the most common of which is being non-compliant with credentials/policies. The facility user can choose to either automatically restore access once all requirements are satisfied, or they can require a manual restore. If the manual restore process is chosen, the member will need to contact either the facility or Reptrax Customer Service to restore.
Q. How pertinent is it to check my Reptrax account after adding facilities?
Extremely! Each facility decides which credentials or policies to require and updates and changes can occur at any time. It is extremely pertinent to check your Reptrax account frequently to make sure you are staying up-to-date. In addition, several facilities are now requiring members to keep their credentials current (usually within one year). Thus, you should also be aware of credentials that are expired or expiring in the near future.  If you have additional questions about Reptrax, please refer to our FAQ or contact us. Ebony Lawrence is one of our many Customer Service Representatives who are here to help you. 


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